If you are working in an Industry which requires frequent overseas travel, you might have already encountered idiosyncracies of visa processing. As you know, it requires printing sets of documents, hordes of repetitive information and historical records dating back to the first human 🙂
If you are planning to ‘work’ in respective country, then you need to jump another long set of hoops (Ever heard about marriage verification check).
Honestly, people movement across borders have not kept pace with technological changes happening in global economy. This is the area under governance which have been long averse to the technology under guise of ‘national security’.
As an end users, international travellers continue to pay for it.
Here is how respective governments can do to enhance end-user experience.
- Start with positive premise. Not everybody visiting your country is coming with wrong intentions. Most of the international travellers are just plain happy to conduct business honestly and get back to the family at earliest. So, focus on improving user experience for them. While, there will be exceptions, treat it as what they are – EXCEPTIONS.
- Use big data/data science everywhere. If someone has travelled to your country earlier, there is no need to him/her to go through same hoops again. Use available information and validate instead of asking same information again and again.
- Your end-user has already moved DIGITAL. If you ask him to produce marriage album, he obviously would show it on ‘Dropbox’/any other electronic media than producing heavyweight physical album. Printing/carrying multiple sets of documents is just plain old school.
- Your end-user is also GLOBAL CITIZEN – It means that he would like to have up-to-date information on the instant, instead of waiting for days. If it takes months for you to process an application, consider Digitization seriously.
- For a Global Citizen, physical passport issued by respective national agencies (thus validation that specific person is a citizen of that country) is too restricting. Consider Blockchain-based global passports to ease international travel.
With advent of internet, movement of information has become borderless, so is the collaboration. Now, its time to address ‘Last Mile’ – people movement across borders.
If not, it leads to dilemmas as showcased in the movie – For Here or To Go.
Too familiar, huh ?
*Set against the backdrop of the 2008 recession, For Here or To Go? is a comedy drama about the many personal battles faced by immigrants living in America. Young Silicon Valley software professional Vivek Pandit is poised to become a key hire at a promising healthcare startup, but when they realize his work visa has less than a year remaining, the offer disappears.
Having learned the hard way about the flaws in his “it’s just paperwork” mentality, Vivek battles forces beyond his control to get his visa extended, whether at his existing company or a new job. Just as the prospect of returning home to India starts to look tempting, Vivek meets a girl worth the fight to keep the life he has built in America. Along the way, his eyes are opened to the similar struggles of his own roommates – other immigrants equally seen as “temporary workers” in the United States, who drive nice cars but avoid investing in furniture for fear of having to leave it all behind.